ITIL®, CMMI® & ISO® Practices are the industry standards used for Change Management & Process Improvement.
People ⇔ Process ⇒ Performance
We deliver process management and continuous improvement for service delivery through a performance-based behavioral model. Our experience includes commercial and government contracts helping clients realize their Corporate Mission and operations goals in concert with individual successes through initiatives and diverse program types:
◊ R&D – Advanced Tactical Systems, Voice Recognition, Team Ops
◊ Production – Commercial & DoD: GD, Ford & GM
◊ IT Outsourcing – Corporate & Local Agency ITOs
◊ Business Reorganization Initiatives – Program, Project & Contract Management
Our Business Process Model combines key principles from human behavior & team culture change dynamics, PMI®, SEI CMMI®, ISO® & ITIL® Practices for Service Process Management. Metrics, accountability and responsibilities (e.g., RACI) are defined from the individual through the project and organization.